Do you ship internationally?
We do offer free international shipping.
How long does it take for an order to arrive?
For orders placed before 22 June 2020: shipping to countries other than the United States, United Kingdom, Canada, Australia, New Zealand and most European countries usually takes 7-10 business days. Due to Covid-19, shipping may take 8 weeks or more. Shipping to other countries may take 2-8 weeks.
For orders placed after 22 June 2020 that are either the Calming Bed or the Calming Throw: shipping usually takes 5 to 8 days to the United States, 3 to 6 days to the United Kingdom, 6-12 days to Australia, New Zealand, Canada and European countries. Due to Covid-19, shipping may take 1-3 weeks.
I ordered 2+ items, but only received one... where's my order?
Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.
Where do your items come from?
THE MELLOW DOG is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.