Shipping & Delivery

Do you ship internationally?
We do offer free international shipping. 

How long does it take for an order to arrive?
For orders placed before 22 June 2020: shipping to countries other than the United States, United Kingdom, Canada, Australia, New Zealand and most European countries usually takes 7-10 business days. Due to Covid-19, shipping may take 8 weeks or more. Shipping to other countries may take 2-8 weeks.

For orders placed after 22 June 2020 that are either the Calming Bed or the Calming Throw: shipping usually takes 5 to 8 days to the United States, 3 to 6 days to the United Kingdom, 6-12 days to Australia, New Zealand, Canada and European countries. Due to Covid-19, shipping may take 1-3 weeks.

When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 1 - 5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.


I ordered 2+ items, but only received one... where's my order?
Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way. 

Where do your items come from?
THE MELLOW DOG is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office

Item(s) returned to sender 
If item(s) is returned to sender for the following reasons or any other reasons that were due to recipient's fault, we will refund customers the cost of the item(s) only (total price less shipping cost).
1. Customers failed to pick up the item(s) at the post office or refused delivery; or
2. There was attempted delivery; or
3. Item(s) being held until payment of custom fees and the customers did not pick up at the post office.
We can resend the item(s) with a small shipping cost of USD7 for each item or we can refund you but we will deduct USD15 for each item from the total refund amount.
This policy applies to despite our "free worldwide shipping" promotion.