RETURNS & EXCHANGES
Basic Refund Policy
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
For all applicable returns, please contact firstname.lastname@example.org for a return address.
When will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank with questions about when the credit will be posted to your account.
How do i change or cancel my order?
How do I exchange an item for a different size?
If your item doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on).
Please contact email@example.com for a return address.
- Make sure to contact us first on firstname.lastname@example.org to include details on the correct size needed sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at email@example.com.
If this happens, we are truly sorry. You must provide us a photo of the shipping label as proof of purchase. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make
mistakes. We will make sure to correct the issue ASAP! Please note you must provide a photo of the shipping label. Without the shipping label, we are not able to send you a replacement or provide a refund.
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.